Please call us to complete your stop service order.
We’re sorry , we were not able to complete your online order.
Please call us at 800-433-8500, Monday through Friday between 8 a.m. and 5 p.m. to complete your request.
Since you’re already a AES Ohio customer, we will just need the information related to your request: your new address, dates to start/stop service, mailing address, phone number, email address and billing preferences. No personal information is required at this time.
We recommend placing your service request at least 3 business days before you would like to stop or transfer service.
We will make every effort to process your order automatically while you are online. If we cannot process your order automatically, don’t worry. Your order will be delivered to our Customer Solutions Center for processing within 3 business days. You will receive an email confirmation when your order is processed, or instructions to please call to complete your order if additional information is required.
A refundable deposit may be required if you are transferring service, depending on your AES Ohio payment history and historical energy usage at the new address. Learn more about security deposits.
To establish service at a new address, not as part of a transfer service order, please call us at 800-433-8500 and select option 3 for moving. Please be sure to call at least 3 business days in advance of the desired date to start service.
There are a variety of reasons why we cannot process a service change request online, including having a past due balance, inaccessible meter, or miscellaneous charges, among others. If you receive a notification that your account is not eligible to process a moving order online, please call us at 800-433-8500 to speak with a representative who can answer your questions and work with you to complete your request.
If you are an existing customer, your spouse may request to start, stop or transfer your electric service. If a person other than your spouse requests changes, they must be specifically authorized to make moving service changes on the account. We otherwise cannot make a service request without authorization from the customer of record.
To stop service, a technician will need to come to your home to obtain a final meter reading. Understanding if there could be a pet in your yard helps to keep our employees, and your pet, safe. Learn more.
Do you have additional questions about placing a moving request? We are here to help. Please call AES Ohio Customer Service at the phone numbers listed below, or send us an email.